Return & Refund Policy

Pure Asia Seeds Returns and Refunds Policy

At Pure Asia Seeds, we are committed to providing you with the best possible shopping experience. Please review our policies regarding returns, refunds, and cancellations:

Our return policy is such that if the package has been opened, then return is not possible because once the seal is broken, that product is of no use to us. If the package is sealed, you will have to inform us within 7 days of the return. It is necessary to make a video of the proper unboxing of each order. If there is any fault in it, support is available from our side and the company's side.

Refund Policy

Once an order is delivered and accepted by the customer, it cannot be refunded. However, if you find that your order does not match the specifications or is unsatisfactory, please contact our Customer Care team within 24 hours of receipt. We will work with you to resolve the issue promptly.

Eligibility for Returns

  • Return Window: Returns are accepted within 7 days from the purchase date.

  • Condition: Products must be unused, unopened, and in their original packaging to be eligible for return.

  • Defective or Damaged Items: If your item arrives damaged or defective, please contact us within the 7-day window to arrange a replacement or return.

Contact for Refunds:

Return and Exchange Policy

We accept returns and exchanges on seeds purchased from Pure Asia Seeds, provided they meet the following conditions. If you are not fully satisfied with your order, we are here to assist you.

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team at:

  2. Return Instructions: Our team will guide you through the return process and provide detailed instructions.

Refund Process

Once we receive and inspect the returned item, we will process a refund using your original payment method.

Refund Timeline

Please allow up to 10 business days for your refund to be processed after we receive your returned product.

Please return your package to the following address:

Meta Commerce LLC, 2201 Menaul BlvdNE STEALBUQUERQU, ENew Mexico, 87107, United States

What is the Restocking Fee?

There is no Restocking Fee

Contact Customer Support for More Info

Trade Name: Pure Asia Seeds

Mail: support@pureasiaseeds.com

Phone:‪ +1 (236) 506‑7020‬

Address: Meta Commerce LLC, 2201 Menaul BlvdNE STEALBUQUERQU, ENew Mexico, 87107, United States

Phone & Live Chat Support Hours:Monday – Saturday: 9 AM – 6 PM 

Thank you for choosing Pure Asia Seeds for your gardening needs. Your satisfaction is our priority