Refunds & Cancellation

At Pure Asia Seeds, we want you to be completely satisfied with your purchase. Please review our refund and cancellation terms below.

We offer refunds under the following conditions:

Damaged or Incorrect Items: If your seeds arrive damaged or you received the wrong product, please contact us within 24 Hours of delivery.
Send a photo of the damaged or incorrect item along with your order number to support@pureasiaseeds.com
Once approved, we will issue a full refund or send a replacement at no additional cost.
Refund Method: Refunds will be credited to your original payment method within 5–10 business days after approval.
Non-Refundable Items:
- Opened seed packets
- Items returned after 2 days of delivery
- Custom seed mixes and gift cards

Before Shipping: You may cancel your order within 12 hours of placing it, provided it has not been shipped.
To request a cancellation, email us at support@pureasiaseeds.com with your order number.
After Shipping: Once the order has been dispatched, we are unable to cancel or modify it.

For any refund or cancellation inquiries, please contact us at support@pureasiaseeds.com, We're here to help.

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